Your direct line to us
In industry, uninterrupted service is crucial. That’s why we ensure you can rely on us for both expert advice and immediate support. Our dedicated technical customer service team is ready to address any technical questions or issues related to our analyzers. Additionally, we offer on-site service if needed, to provide hands-on assistance and ensure your operations run smoothly.
Prompt telephone support
If you need help, our qualified and regularly trained personnel supports you with both application and technical related issues. You can contact our experts quickly and easily by phone. In Germany, please call +49 06184 9393-220. For other regions, please find your responsible contact in the overview of our worldwide contacts.
Remote diagnostics for OES
In industry the focus is on uninterrupted service. Therefore, you can rely on us for advice and immediate support from our telephone customer service. Thanks to the cloud solution of the lyticOS® Software Suite we can read and interpret error messages from your OES instrument by remote diagnostics to restore optimal conditions as quickly as possible.